IT & support
Your problem
A computer that will not boot, data to secure before a repair, a system that has become a daily pain, a tablet locked by an account, unreliable Wi-Fi: you need dependable, one-off help with no commitment.
What I do
- Troubleshooting, support, maintenance and advice (computers, software, network/Wi-Fi/infrastructure) — project: From a Wi-Fi repeater to a wired access point, Mesh Wi-Fi around an isolated router
- Data and configuration backup, recovery and restore — project: Boot failure repair with prior data backup, Structured backup and smooth restoration for a private client
- Migration from Windows to Linux (Zorin OS) with follow-up support — project: Migration from Windows to Linux with Zorin OS
- Support for tablets, Apple devices and accounts — project: Inherited Apple tablet: restoration limits and a pragmatic workaround
- On-site or remote assistance, billed by actual time spent — project: One-off remote support, with no subscription
Proof
Related projects:
How I work: Network, Wi-Fi and infrastructure
Typical problem
Slow or missing Wi-Fi in some rooms, drop-outs, devices that will not connect, a network to organise for a home or office.
Steps
- Listening to your needs and symptoms
- On-site or remote diagnosis (coverage, equipment, configuration)
- Explained proposal, including any hardware required
- Installation and configuration
- Tests with your devices and explanations
What you get
A working, tested network, useful explanations and, if needed, a summary of the connection details.
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How I work: IT maintenance
Typical problem
A computer that has become slow, overdue updates, error messages, concerns about security or backups.
Steps
- Review of the machine and how you use it
- Updates, clean-up and checks
- Backup check
- Advice for the future
Typical duration: 4 h
What you get
An updated, checked machine and a summary of what was done.
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How I work: Software
Typical problem
Software to install, configure or get working properly, or the need to find the right tool for your use.
Steps
- Understanding the expected use
- Choosing or checking the right software
- Installation and configuration
- Guided first use
Typical duration: 1 h
What you get
Installed, configured software and an explained hand-over.
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Rates
Hourly rate plus a travel fee depending on your location; remote assistance avoids travel fees. See rates
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Remote assistance
Other services